gbaje Terms and Conditions

The following words and terms used in these terms and conditions carry the meanings described below. Each term is defined separately for the reader's convenience.

2.1 Age Requirement

The minimum age to register and participate on the gbaje platform is 21 years. Only those aged 21 or above may open an account and place bets on this platform. Users must confirm their age at the time of registration. Accounts found to belong to underage users will be closed at any time and the associated deposited funds may be forfeited.

2.2 One Account Policy

Each individual may open only one account. Having multiple accounts under the same person is strictly prohibited. Violating this policy will result in all accounts being closed and all bonuses and winnings may be forfeited.

2.3 Providing Accurate Information

At the time of registration, users must provide their correct name, date of birth, address, and contact details. Registering with false or misleading information is a serious policy violation and may result in account closure.

2.4 KYC Verification

The gbaje platform reserves the right to verify a user's identity (KYC) for security and fraud prevention purposes. A copy of a national ID card, passport, or other government-issued ID and proof of address may be requested when necessary. Withdrawals may be put on hold until verification is complete.

The security of your account is entirely your responsibility. Please follow the guidelines below:

• Never share your username and password with any third party.
• Use a strong password that is difficult to guess.
• Log out after each session, especially on shared devices.
• If you suspect any unauthorized activity, notify our support team immediately.
• You are responsible for all activity carried out from your account.

gbaje will never ask for your password via email or chat. Any such message you receive may be fraudulent — please notify us immediately.

4.1 Accepted Payment Methods

Transactions on the gbaje platform can be made using the following payment methods: bKash, Nagad, Rocket, and Upay. No other payment methods are accepted.

4.2 Minimum Limits

4.3 Withdrawal Terms

Withdrawal requests are generally processed within 5 to 30 minutes. However, delays may occur in the following cases:

• If identity verification (KYC) is incomplete.
• If there is suspicious activity on the account.
• If the bonus wagering requirement has not been met.
• Due to technical issues with the bank or mobile payment provider.

4.4 Account Ownership

Deposits and withdrawals must be made under the same name and using the same method. Transactions through third-party accounts are strictly prohibited. Violation of this rule may bring the account under investigation.

5.1 Welcome Bonus

New users have the opportunity to receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳20,000. The following conditions apply to receive this bonus:

• A minimum deposit of ৳200 is required.
• The applicable promo code (if any) must be used at the time of registration to receive the bonus.
• A 15x wagering requirement must be met before the bonus amount becomes withdrawable.
• The welcome bonus can be claimed only once per user.

5.2 VIP Program and Cashback

Regular players can participate in gbaje's VIP program. There are three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

Tier changes happen through regular and active participation. Contact our support team for full details on VIP benefits.

5.3 General Bonus Terms

• All bonuses are for individual users only — multiple members of the same household cannot claim bonuses from the same device or network.
• If the wagering requirement is not met within the specified time, the bonus will be cancelled.
• gbaje reserves the right to change or cancel promotional offers at any time.
• If bonus fraud is suspected, the bonus and associated winnings may be forfeited.

6.1 Bet Acceptance

For a bet to be valid, the user's account must have sufficient balance. Once a bet is confirmed, it cannot be cancelled unless cancellation is required due to a technical error.

6.2 Technical Issues

If a game or bet is affected by a server outage, network problem, or software error, gbaje will make a decision based on the system's records. In such cases, gbaje's decision will be considered final.

6.3 Incorrect Odds or Payout

If incorrect odds or payouts are displayed due to a system error, gbaje reserves the right to void or correct that bet. Any excess amount paid out in error will be reclaimed.

6.4 Maximum Bet Limit

gbaje sets maximum bet limits on various games and events. These limits may change at any time. Contact the support team to find out the current limits.

The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Bonus fraud — meeting bonus conditions through artificial means.
• Using fraudulent software, bots, or automated tools.
• Carrying out any hacking or cyber attack against other users.
• Using the platform for money laundering or illegal purposes.
• Impersonating gbaje staff or engaging in fraudulent communications.
• Making deposits or withdrawals through third-party accounts.
• Attempting to exploit vulnerabilities in the platform's system or games.

8.1 Account Closure by gbaje

gbaje reserves the right to suspend or permanently close an account without notice or with prior warning under the following circumstances:

• Violation of any clause of these terms and conditions.
• Registration using false information.
• Suspicion of fraud or deception.
• Account inactivity (no login for an extended period).
• Requirements to comply with legal obligations.

8.2 Account Closure by the User

If you wish to close your account, please notify our support team via live chat or email. Any remaining balance can be withdrawn before the account is closed, provided the wagering conditions have been met.

8.3 Voluntary Break

As part of our responsible gaming policy, users may voluntarily take a break from their account for a set period (1 week, 1 month, or longer). For more details, please visit our Responsible Gaming page.

gbaje strives to provide the best service to its users. However, gbaje's liability is limited in the following matters:

• Any loss caused by third-party software or network issues.
• Bets or games lost due to internet connection failure.
• Force majeure events (natural disasters, war, government orders, etc.).
• Loss caused by the user's own negligence or breach of terms.
• Account hacking resulting from the user's own security lapses.

gbaje does not guarantee profits from gaming or betting. There is a risk of losing money in all games and bets.

gbaje believes that gaming is a form of entertainment. However, we prioritize responsible gaming to ensure it does not have a negative impact on anyone's life.

• Do not bet beyond your means.
• Refrain from placing excessive bets to recover lost money.
• Do not treat gaming as a source of income.
• Make use of self-exclusion or deposit limit options if needed.

For more details on responsible gaming, please read our Responsible Gaming page. Remember — gbaje is for users aged 21+ only.

gbaje places the highest importance on protecting users' personal information. We collect only the information necessary to provide our services and do not sell or transfer it to third parties.

Our complete policy on the collection, storage, use, and protection of data is described in detail in our Privacy Policy.

You have the right to view, correct, or delete your information. Please contact our support team for assistance with this.

gbaje reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as early as reasonably possible in the case of significant changes.

• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• We recommend checking this page regularly.

13.1 Complaint Process

In case of any complaint or dispute, please contact our support team first. Most issues can be resolved quickly through live chat.

13.2 Contact Methods

13.3 Dispute Resolution

If the matter is not resolved via live chat or email, a formal complaint may be submitted. gbaje takes all complaints seriously and works toward a fair resolution. gbaje's final decision will be considered binding on all parties.